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Case Study: Important Business and Managerial Problems
Introduction
In the context of present-day developments, business owners should address a range of details concerning various fields in order to make their enterprise profitable and popular with customers. In addition, they are highly likely to encounter challenges, which are difficult to be found an appropriate solution. Therefore, the purpose of this report is to cover several important business and managerial problems and offer effective decision for them.
Employee Participation in Management Decisions
Encouraging employees to participate in the decision-making process currently presents a popular tendency in the field of business management, and a range of methodologies for the realization of this intention exists. The most effective approach may be adherence to the suggestion scheme, as it implies a significant number of benefits. It is advantageous not only to find unique ideas for development but also to establish a healthy working environment and maintain a diversity policy.
Disabled Employees: Advantages and Disadvantages
As an ordinary employee, employing disabled workers may involve a number of benefits due to their unique skills, knowledge, and talent. In addition, it may be advantageous in the context of receiving tax benefits and improving the image of a company. However, business owners may encounter some challenges while employing disabled people, such as prejudices, discrimination, and the necessity to provide appropriate facilities in order to supply comfortable working conditions.
Branch Manager Training
The branch manager appears to be a responsible job, especially in the context of expansion in foreign countries. The training for this profession requires focusing on leadership and analytical skills development and receiving practice in the field of management, sales, and finances. In addition, communication and writing skills should also be at a high level, as well as an ability to working with multiple tasks. These activities should be included in a training program and present the criteria for selecting an employee.
Personalized Customer Service
Personalized customer service implies fulfilling individual clients needs precisely in order to provide him or her with maximum satisfaction. It is possible to adhere to this approach by examining the customers demands, increasing the availability of a company, and supplying clients with a decent choice. Although it is associated with additional investments in a business, it will be beneficial and profitable in the long run.
Business WIFI Network and Security
WIFI network appears to be an essential part of decent working conditions, though some security concerns may arise while implementing it. However, these days, there are a great number of options, which may guarantee the safety of usage. Firstly, it is essential to put the router in a secure place. Secondly, it is important to change login information and network name on a regular basis. Another suggestion regards regular updating of software and firmware.
Customer Service Skills
Customer service implies the practice of satisfying both potential and current clients. In order to pursue this aim, the theory of three Cs was introduced, which is demonstrated in Scheme 1 (Pulido, 2014). According to it, consistency presents the major orientation while providing a customer with a service (Pulido, 2014). It involves providing a careful approach during the whole process of delivering a service, focusing on positive emotions, and adhere to communication skills at an appropriate level.
Windows vs. Linux
Although Windows appears to be the most popular operational system, which is widely applied for working issues, there are some benefits, which make people stick to Linux. As for the latter, it is predominantly free and open source. Furthermore, it is stable and supplies extensive configuration possibilities, though Linux is limited in the context of software and may be complicated for users without basic IT knowledge. On the contrary, Windows is easier to be understood even by novice and not limited by a range of software. It also provides driver support and is usually preinstalled on many computers. However, it requires payments for licenses and is frequently attacked by viruses. Considering all the advantages and disadvantages depicted in Scheme 2, Windows appears to be a more beneficial option for business.
The Future of the PC
It is undeniable that technology has become an integral part of performing working responsibilities. PCs are applied to improving and accelerating business processes, counting incomes and expenditures, increasing profit, attracting clients, storing databases, and other functions essential for successful business operation. Therefore, it is highly likely that this tendency will gain even more popularity in the future. For this reason, it is necessary for business to adjust to this change by regularly updating equipment and implementing technological innovations on business processes.
A Disaster Plan: McDonalds
The necessity to elaborate a disaster plan for a business is evident, as different emergencies are usually unpredictable, and a regimented course of actions may save a number of lives. For instance, in case of fire, McDonalds restaurants are equipped with special fire extinguishers. In addition, the disaster plan contains a particular route in case evacuation is required, which avoids all the lifts and supplies several exits from the buildings. This way, it is highly likely to prevent numerous victims.
Reference
Pulido, A. (2014). The three Cs of customer satisfaction: Consistency, consistency, consistency. McKinsey & Company. Web.
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