Hard Rock Café: Operations Management and Productivity

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Hard Rock Café: Operations Management and Productivity

Operation management is a business area whereby a business is concerned with the production of goods and services. It makes sure that business processes are very efficient i.e. using fewer resources as required and effective in regards to meeting customers requirements. The ten decisions of operation management are very crucial in ensuring that the business meets its customer requirements (Nigel & Chambers, 2007).

In all the chains of its businesses, Hard Rock Cafe thinks about developing products and providing services that meet the specific need of its customers. Thus, for example, Hard Rock Café keeps on modifying its menu from classic burgers to high-end items to satisfy its customers. The use of technology i.e. websites and television programs has also improved service delivery to their esteemed customers (Meissner, 2010).

Hard Rock Cafe takes quality management as its highest goal, they are able to achieve this through continuous improvement of their products and services. On regular basis, Hard Rock Café carries out surveys and a scale, that helps in evaluating the quality of products and services.

Due to changes in peoples lifestyles and market needs, Hard Rock Café is required to be flexible to meet the needs of its customers. They are able to attain this through modification of the menu and diversifying their business to meet all the demands of the customers. Also incorporating technology into the business has boosted service delivery.

As a global power, Hard Rock Café operates in over 40 locations with headquarter in Orlando, Florida. Its location has enabled the café to offer services and products to Orlando universal studio a tourist destination.

Hard Rock Café as a global power they are able to quickly respond to changes in taste and demand. They are also able to diversify the business through venturing into live music thus meeting the demands of their growing customer base.

Hard Rock Café employs over 75% of the people in the U.S. Most of the staff are employed in the restaurants and the retail shop as hostesses, wait for staff and bartenders. Hard Rock Café recognizes the importance of human resources and they are engaged in the running of the business thus creating a good working relationship with the management. Hard Rock Café also recognizes that its strength comes from its employees that the reason they give them a chance to feel part of the business.

Supply management is an important operational area in any business venture. All the products and services sold under the Hard Rock Café brand comply with human health as they undergo a scale that determines its suitability. They have an efficient supply-demand network that helps in meeting the demands and needs of their customers. The café has a close relationship with the customers and suppliers.

Hard Rock Café has close cooperation with its suppliers; this has enabled them to optimize their inventory levels. The suppliers are also involved in product development thus safeguarding for future production. Also, the diversification of the location of suppliers has supported efficient inventory management. Hard Rock Café builds its inventory putting in mind the demands of its products thus minimum inventory levels must be maintained.

To meet daily demand and seasonal changes in the tourist environment of Orlando café staff are scheduled after every 15-minute interval. Taking measures and scheduling in anticipation of a new product is a critical issue.

Development and training of the employees are one of the Hard Rock Café promises. They pay attention to new ventures i.e. the website and radio programs and maintenance of high-level trained staff.

Hard Rock Café staff i.e. kitchen and wait staffs are very competent, passionate about music and have a great engaging and attractive personalities. This has contributed to a closer relationship with the management, thus creating a good working environment.

In conclusion, the ten decisions of operation management and productivity are very vital in running all business. They help in creating a bond from the processing of the input to the final product.

References

Heizer, J., & Render, B. (1996). Production & operations management 4(ed), Print Introduction to Operation Management. (2007). Web.
Nigel, S., Chambers S., & Johnston, R. (2007). Operations Management 6(ed),
10 OPERATION MANAGEMENT DECISIONS.
Meissner J., Operations Management. Germany: University of Hamburg, 2010. Print.

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