Organizational Cultures in Healthcare Facilities

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Organizational Cultures in Healthcare Facilities

Table of Contents

Selected Combination of Organizational Cultures
Importance of the Cultures in Improving Quality and Performance
Conclusion
References

Organizational culture is one of the fundamental aspects that organizations need in order to improve their performance and quality. In the health sector, organizational culture is important because it helps employees deliver services that match the needs of patients. A good combination of organizational cultures is essential for any health facility. The essence of combining organizational cultures out of the several existing models of organizational management emanates from the heightened performance accrued from the combination. When organizations combine a number of models and use them in management of their operations, the quality of their performance becomes excellent and satisfactory. Cross-understanding, collaboration, safety, learning, service, and cultural diversity are some of the organizational cultures that health facilities can adopt in order to improve the quality of their services. The purpose of this essay is to examine the importance of cultural diversity, safety, and collaboration in the improvement of quality and performance in health facilities.

Selected Combination of Organizational Cultures

The selected combination of organizational cultures comprises cultural diversity, safety, and collaboration. An examination of these cultures compels one to conclude that they are fundamental in improving the services rendered by employees in the healthcare sector. The components espoused by the cultures are significant in amplifying the overall performance of a particular organization. In the context of cultural diversity, the culture encourages employees of organizations to understand, appreciate, and respect the differences demonstrated by various clientele who visit health facilities. The culture emphasizes the need to embrace diverse individuals and address them in a fair manner. According to Fallon, Begun, and Riley (2014), countries and states have individuals who have different religious, cultural, and ethical orientations, a phenomenon that needs to be appreciated and respected. By employing the tenets outlined by the culture, employees working in the health sector will not only satisfy their consumers in terms of service delivery but will also achieve the much-desired performance.

Consequently, the culture of safety is crucial in the health sector. Employees working in health centers understand the critical nature of safety. The culture compels medical centers to ensure that the working environment is safe for both the employees and patients. Moreover, the culture outlines that patients should receive services that are free from any harm or injury. The components outlined by the culture of safety are vital in the overall delivery of services accorded by employees in the health sector. On the other hand, the culture of collaboration is also paramount in the health sector. Cardon and Marshall (2015) state that collaboration encourages the exchange of productive ideas among employees and triggers improved performance. The culture also encourages effective communication in and outside the medical facility. It is important to allude that communication is key in attaining high levels of performance and equity in service delivery. When employees and patients communicate effectively, the scale of satisfaction improves and service delivery becomes swift and efficient.

Importance of the Cultures in Improving Quality and Performance

The selected combination of cultures plays a pivotal role in augmenting the overall quality and performance in health centers. The cultures encourage communication, safety, and appreciation of diversities that exist among employees and patients. These aspects encouraged by the cultures are not only important in influencing the quality of healthcare but are also essential in amplifying employee performance. When the cultures encourage communication among the workforce and the patients, the services delivered by the sector improve. Improvement of the services takes effect because communication encourages the exchange of ideas, suggestions, and opinions among patients and employees (Hajro, Gibson, & Pudelko, 2015). Moreover, when the human resources exchange ideas, they learn and in turn, deliver services of high quality. It is core to explain that by exchanging ideas and information, the employees are in a good position of matching patient expectations.

Another aspect that makes the cultures important in the improvement of quality and performance in health organizations is safety. The aspect of safety is crucial in ensuring that the services rendered to patients are satisfactory. It is fundamental to allude that no patient wants to be a subject of the harmful and injurious process of service delivery. Therefore, by adhering to safety and fairness, health facilities improve the quality of their services as well as their performance. In the context of cultural appreciation, the cultures champion for an understanding of the various differences that exist among modern societies. Fallon et al. (2014) assert that by understating the various personalities that they encounter in their daily endeavors, the medical practitioners are in a better place of administering services in a manner that is fair and satisfactory. In addition, the understanding of diversity makes the services delivered by the health sector free from acts that may be offensive to a certain set of individuals.

Conclusion

Cultural diversity, safety, and collaboration are organizational cultures that play an important role in improving the quality of services delivered by practitioners in the health sector. The cultures boost the performance of the practitioners. Notably, the aspects advanced by these cultures are useful in influencing positively the quality of services that patients receive. Aspects such as communication, safety, and exchange of ideas are among those that play a positive role in improving the services delivered by the healthcare personnel. As such, by combining the cultures and applying them in healthcare, the much-desired quality and performance become attainable.

References

Cardon, P., & Marshall, B. (2015). The hype and reality of social media use for work collaboration and team communication. International Journal of Business Communication, 52(3), 273-293.

Fallon, L., Begun, J., & Riley, W. (2014). Managing health organizations for quality and performance. Burlington, MA: Jones & Bartlett Publishers.

Hajro, A., Gibson, C., & Pudelko, M. (2015). Knowledge exchange processes in multicultural teams: Linking organizational diversity climates to teams effectiveness. Academy of Management Journal, 1(1), 11-25.

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