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Performance Management System in Healthcare
The mandate of the Joint Commission enhances the level of the healthcare services provided for the public. In particular, the entity ensures that hospitals have a good performance management system. This program assists in improving staff productivity, eliminating workplace challenges and promoting quality service delivery. It also provides an opportunity for a healthcare organization to reflect and make advancements. However, the system has to meet various requirements for it to be effective, as will be discussed below.
The first necessity the program has to fulfil is performance evaluation and compensation. The managers should continually assess their employees because it reveals their productivity. The Joint Commission expects healthcare employers to evaluate their staff regularly to deliver quality services. A firm leadership can do personnel assessment by directly observing workers in their natural environment (The Joint Commission, 2019). Executives are encouraged to compensate the employees for high performances to keep them motivated.
Consequently, employee lifecycle planning and succession management is the second requirement. A report by The Joint Commission (2019) revealed that performance management systems offer firms stability and ensure that administrators and personnel follow due process in their work. Employee planning guarantees that the staff members clearly understand their mandates. This strategy clears confusion brought about by vague job descriptions. Filling up open positions should be done systematically and duly to eliminate discrimination. The succession procedure should be formal to avoid favoritism and complaints from staff.
Lastly, reporting analytics and career development is the third obligation of the performance management system. Effective performance management systems encourage executives to discuss with their staff on progress regularly. Leaders should draw up a report as per the meeting outcomes to track each staff member. With available data on employee skills and knowledge, managers can choose employee career development (The Joint Commission, 2019). To ensure development, the staff should be well-equipped and meet the challenging requirements of the modern world, especially with regard to technology and innovations.
Reference
The Joint Commission (2019). Comprehensive accreditation manual for critical access hospitals. JCR.
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