Walden University, LLC. (2020). Hart CityLinks to an external site. [Intera

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Walden University, LLC. (2020). Hart CityLinks to an external site. [Interactive media]. Walden University Canvas. https://waldenu.instructure.com
Identifying Presenting Challenges
Miller, W. R., & Rollnick, S. (2023). Motivational interviewing: Helping people change (4th ed.). The Guilford Press.

Chapter 8, “Deeper Listening” (pp. 143–154)
Chapter 9, “Focusing: A Deeper Dive” (pp. 155–173)
Chapter 10 “Evoking: Cultivating Change Talk” (pp. 174–190)
Chapter 11, “Offering Information and Advice” (pp. 191–202)

Reflective Listening
Miller, W. R., & Rollnick, S. (2023). Motivational interviewing: Helping people change (4th ed.). The Guilford Press.

Chapter 17, “Learning from Conversations about Change” (pp. 285–297)

Biggs, J., Sprague-Jones, J., Garstka, T., & Richardson, D. (2018). Brief motivational interviewing training for home visitors: Results for caregiver retention and referral engagement.Links to an external site. Children and Youth Services Review, 94(C) 56–64. https://doi.org/10.1016/j.childyouth.2018.09.021Links to an external site.
Miller, W. R., Hedrick, K. E., & Orlofsky, D. R. (1991). The Helpful Responses Questionnaire: A procedure for measuring therapeutic empathyLinks to an external site.. Journal of Clinical Psychology, 47(3), 444–448. https://doi.org/10.1002/1097-4679(199105)47:3<444::AID-JCLP2270470320>3.0.CO;2-ULinks to an external site.

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