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This paper just need to be edited, there’s only 5 simple comments that need to be fixed. The comments are on the right side of the paper and highlighted.
Guided questions:
1. To enable the student to understand the importance of the physical office environment of a healthcare facility to patient care.
a. Discuss how the atmosphere of a medical facility can affect the patients.
b. Describe the layout of the healthcare facility where you currently work. Explain how patients’ privacy and confidentiality in the reception area are ensured.
c. What is meant by cultural sensitivity and what are some of the tangible and intangible aspects that are considered to ensure cultural sensitivity when designing a healthcare facility?
d. Provide an analysis/assessment of the pros and cons of the physical environment of your healthcare facility.

2. To enable the student to demonstrate a knowledge of the major scheduling systems.
a. Research and explain four scheduling styles that may be used in healthcare facilities and discuss the scheduling style used at your previous or current place of employment.
b. What EMR system(s) is used at your current facility and discuss the guidelines for scheduling appointments (new and returning patients).
c. Explain the importance of screening in scheduling patient appointments
d. Explain proper cancellation procedures at your facility and explain the legal necessity of documenting cancellations.

3. To enable the student to demonstrate accuracy in maintaining ambulatory care office files.
a. Discuss the reasons for accurately maintaining ambulatory care files.
b. List and explain the two filing systems most often used in clinical settings and discuss the storage and purging of medical records. Which system is used at your previous and/or current facility?
c. Explain HIPPA security standards for electronic medical records.
d. Identify four ways the medical transcriptionist can be compliant with the Health Insurance Portability and Accountability Act (HIPAA).

4. To enable the student to demonstrate a knowledge of simple accounting procedures.
a. Discuss why claims follow-up is important to the ambulatory care setting.
b. Discuss legal and ethical issues related to coding and insurance claims processing.
c. Explain the difference between the CMS-1500 (02-12) and the UB-04 forms. Discuss the forms used at your healthcare facility.
d. Explain the steps for screening patients for insurance at your current or previous facility and explain why these steps are important.

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