Category: Customer Service

Improving Decision Making and Customer Service Table of Contents Introduction Discussion of Problems and Opportunities Proposed Plan Conclusion References Introduction Decision making and customer service are interrelated issues based on organizations strategic plans and management systems. The case of the King County Library System vividly portrays that decision-making determines overall success of the organization and…

Customer Service Philosophy, Customer Service Statement Table of Contents Mission statement Our purpose Our main values Trust Customer Care Employee development and Diversity Improvement The Research The List of Companies References Mission statement We are committed to grow and improve to make our clients happy. Our purpose We will do our best to ensure that…

Customer Service Representative Job There are two major ways to approach a job: task- and worker-oriented. The first method implies the focus on tasks completed and tools used, whereas the second method concentrates on features a worker has to have to complete the job effectively. It is important to employ a combination of these two…

Customer Service Training in a Human Resource Strategy Introduction Achieving competitive edge is a fundamental aspect in both profit and non-profit making organisations. Howard (259) posits that competitive advantage can be attained through various strategies such as integration of new technology among others. However, maintaining competitive advantage is challenging due to high competition. In addition…

Selection of a Customer Service Representative A customer service representative (CSR) is an employee who plays a significant role in customer success, thus, attracting more prospective clients. This person should possess solid intercommunication skills to resolve the customers problems and persuade him to stay with this company. The more customer service is developed, the better…

American Express. Customer Service Operations and Excellence The need for strategy change for American express From the case study, American express had previously concentrated on getting as many clients as possible, and then having little regard for the onwards. This is fatal for any customer oriented business, and had severe consequences, as shown by the…

Copier Rehabilitation Facilitys Customer Service Issues Table of Contents Introduction Identification of alternatives Determination of the evaluation criteria Evaluation of alternatives Choose an alternative Recommended corrective actions Risk analysis relating to each recommendation Works Cited Introduction The Charleston Copier rehabilitation facility is affected by operational problems resulting from lack of regular time interval for the…

CompleteCare Department Customer Service Background/Problem Statement In a contemporary society that is marked by rapidly emerging and growing business, the customers opinions have become a center-stage in determining the quality of services a business provides. Globalization does not make things easy, and as business firms aim to outperform each other, the effectiveness of the customer…

Oman Oil and Shell Companies Customer Service Table of Contents Introduction Streamlining Customer Service for Optimal Returns Efficiency and Capacity Management Logistics Coordination to Enhance Customer Service Conclusion References Introduction Achieving competitiveness in the market requires the establishment of appropriate strategies in the supply chain process. The amount of revenue generated by a company determines…

Cost of Quality Implementation in Outsourced Customer Service Table of Contents The Cost of Quality Approach Quantifying by Estimating Quality Improvement Tools References The Cost of Quality Approach For the uninitiated, cost of quality provokes the naïve notion that the phrase stands wholly and solely for what it takes to make a good quality product.…