Category: Customer Service

Customer Service in Rogers Wireless International Table of Contents Abstract Introduction Customer service issues Results Impact on the companys operations Works Cited Abstract Rogers is a communication service provider that produces phones as well as other data devices. In my study of the services provided by Rogers wireless international, I looked at three of its…

MRP Decreases a Companys Inventory While Improving Customer Service Level Material Requirement Planning (MRP) is a production system valuable to hundreds of companies that rely on technology for inventory or production. MRP benefits acquire the system irresistible for corporates that are after promising and deliverable procedures. Primarily, MRP is a computer-based production management invention that…

Internal and External Customer Service Customer service can be defined as the advice or assistance an organization gives to individuals who sell or buy its products. This entails reliability, attitude, accountability, knowledge, skills, communication, and efficiency (Melander, 2018). These services help customers to have an enjoyable and comfortable experience with the company; therefore, build trust…

Recruitment for Customer Service and Manufacturing There are many options for human resource managers to find skilled employees. However, some methods of recruitment prove more efficient than others. For example, when hiring a customer service assistant, it is important for an HR manager to consider a specific set of qualities for a future worker and…

Customer Service Training for New Employees Table of Contents Abstract Introduction The role of needs assessment Customer service training implementation plan Preferred method of training Employee motivation Survey to collect feedback Conclusion References Abstract Customer service is a critical aspect of achieving success in any organization. It includes all interactions between an organizations employees and…

MAC Cosmetics Companys Customer Service Introduction Any services marketing strategy aims at delivering processes and experiences to customers. It is expected that a company has to focus on its customers and identifies their potential needs to provide them with the required portion of the support, understanding, and services. Services marketing is the field within the…

Home Depot Company: Customer Service Information Systems Introduction The contemporary business world values the incorporation of information systems to facilitate the realization of efficiency in the various business processes. Particularly, information systems integrate technology to improve the management of organizations in various aspects, including the racking of transactions and the facilitation of decision-making processes (Rainer,…

Papa Johns Pizza: Quality Products and Customer Service Papa Johns Pizza is one of the few companies that provide their clients with high-quality products and eminent customer service at the same time. The incomes of the company per restaurant are averaging almost $1 million. Papa Johns Pizza was able to conquer the market due to…

The Effect of Business Ethics on the Customer Service Sector Table of Contents Abstract Introduction Ethical Leadership and Training Corporate Social Responsibility Body: Organizational Culture Customer Service Conclusion References Abstract While the implementation of profit-generating initiatives is essential, the observance of ethical principles is necessary for consumer trust and loyalty, which determine the degree of…

The Mount Rundle Hotels Customer Service Issues Table of Contents Symptoms Causes of this problem The behavior of the customer Corrective actions Symptoms The confrontation between the customer and the hotel management, in the case of the Mount Rundle Hotel Banff, is a sign of service failure. Several symptoms show the existence of a customer…